As more Filipinos use digital lending services, staying informed and verifying online communications are important steps toward protecting personal and financial information. MocaMoca encourages customers to confirm the authenticity of emails, social media accounts, and mobile applications before sharing account details or acting on loan-related instructions.
MocaMoca operates under Copperstone Lending Inc., a lending company registered with the Securities and Exchange Commission (SEC) and holding a Certificate of Authority. Customers can verify the company’s credentials through official regulatory resources and consult its published consumer protection information for guidance.
For questions, account concerns, or reports of suspected impersonation, customers are encouraged to use the following official channels:
- Customer support email: help@mocamocatech.com
- Customer service hotline: (+632) 8299-3923
- Official website: https://www.mocamocatech.com/
- Consumer Protection Center: https://copperstoneph.com/mocamoca-consumer-protection-center/
- Facebook: Send a private message to the authentic CopperstonePH Facebook page.
Customers should carefully check email addresses and account links, especially when a sender claims to represent MocaMoca through an unfamiliar Gmail account or social media profile. Avoid sharing passwords, one-time PINs, or verification codes, and confirm payment instructions directly through official support before proceeding.
If you encounter a suspicious email, fake Facebook page, unauthorized application, or account using MocaMoca’s name without authorization, report it to official customer support and the relevant platform. Include screenshots and links when possible, but avoid exposing sensitive personal information.
Your security starts with verification. By using official communication channels and reporting suspicious activity, customers can help protect themselves and support a safer digital lending environment.
#MocaMoca #CustomerSafety #OnlineSecurity #DigitalLending
Via: Money News PH
